Privacy Policy

Effective date: January 1, 2025  ·  Last updated: September 2026

Sonoma Tech Solutions LLC ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

We collect information you provide directly to us:

• Contact information — name, phone number, email address when you submit our contact form or contact us directly
• Service information — details about your devices, systems, or technical issues that you share when requesting service
• Communication records — messages, emails, or WhatsApp conversations you send us

We also use cookies and similar technologies for site analytics — see Section 7, "Cookies and Analytics," below.

2. How We Use Your Information

• To respond to your service inquiries and schedule appointments
• To provide IT support, repair, and installation services
• To send you quotes, invoices, and service updates
• To follow up after service to ensure satisfaction
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data We Access During Service

When we provide on-site or remote IT services, we may temporarily access your devices, files, or systems. We access only what is necessary to perform the requested service. Any data accessed during service is treated with strict confidentiality.

• We do not copy, retain, or share your personal files or data
• We do not store passwords, financial information, or sensitive personal data beyond what is needed for the service session
• For data recovery services, recovered files are delivered only to the verified owner of the device

4. Data Security

We implement appropriate security measures to protect your information:

• Contact form submissions are transmitted securely and delivered only to our business email
• WhatsApp communications use end-to-end encryption
• We retain your contact information only as long as necessary for our business relationship

5. Your Rights (California Residents — CCPA)

As a California resident, you have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Opt out of non-essential cookies, such as analytics cookies, at any time using the cookie banner on our site or by clearing your browser's cookies for our domain
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at: contact@sonomatechsolutions.net or 707-237-4894.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately.

7. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site running smoothly and to understand how visitors use it:

• Essential cookies — required for basic site functionality (for example, remembering your language preference or your cookie choice). These cannot be disabled.
• Analytics cookies (Google Analytics) — we use Google Analytics to understand traffic and improve our site. These cookies collect information such as pages visited and general location, but do not identify you personally. Analytics cookies are only activated after you accept them in the cookie banner shown on your first visit.

You can accept or decline non-essential cookies at any time from the cookie banner, or by clearing cookies stored by our domain in your browser settings. For more on how Google uses data collected through Analytics, see Google's Privacy & Terms.

8. Third-Party Services

Our website may use Google Maps to display service areas and Google Analytics for site traffic insights, as described above. Google's privacy policy applies to these interactions. Our website also uses tawk.to to provide live chat; when you use the chat, the messages and any contact details you choose to share are processed by tawk.to so we can reply to you, and tawk.to may set cookies needed for the chat to work. We do not integrate advertising networks or advertising tracking pixels on our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

Sonoma Tech Solutions LLC
Santa Rosa, California
Email: contact@sonomatechsolutions.net
Phone: 707-237-4894
WhatsApp: Chat with us